Can I change the chat widget greeting text or language?
No. The chat widget greeting, "Hey there, How can we help?", and other interface text are fixed in English. There is no option to change them through Plain.init() or in the Plain dashboard, and there is no workspace language or locale setting that affects the widget.
What you can change
There is no way to translate the whole widget, but these parts are configurable:
- The customer name in the greeting comes from
customerDetails.shortNameorcustomerDetails.fullNamepassed toPlain.init(). If no name is passed, the greeting says "there". - Chat button text on the intro screen can be set in any language with the
chatButtons[].textoption. - Colors, logo, theme and launcher position are fully customizable with the
style,logoandthemeoptions.
What you cannot change
- The greeting copy, "Hey there" and "How can we help?".
- Other static interface text, such as placeholder text and the send button label.
What else the widget can do
Most of the widget is configurable through Plain.init(). Beyond colors, logo and launcher position, you can set the thread details attached to each conversation with threadDetails, the buttons on the intro screen with chatButtons, and pre-chat forms that collect structured information before a thread is created with chatForms. See Chat customization for the full set of options.