Customize your Slack bot

Your Slack support experience should feel like an extension of your brand, not a third-party tool. Plain lets you customize your Slackbot name and logo, so every interaction feels familiar, professional, and on-brand.

Customizing your Slack bot

Step 1: Set your logo and public name in workspace settings

1. Go to Settings → General in Plain.

2. Upload a logo and set your public name (usually your company name).

Step 2: Change the Slack bot name (optional)

You can also rename the Slack bot directly in Slack:

1. In Slack, go to Configuration → Bot User

2. Click Edit

3. Update the name as needed