Triage Security emails with an AI Prompt Condition

Route threads from your security@ email address using AI to separate vulnerability reports from general inquiries.

Setup

1. Trigger: Set to Automatic, event: Thread created.

2. Step 1 (Condition): Support email equals security@yourcompany.com.

   • No: End the workflow.

   • Yes: Continue.

3. Step 2 (Condition): AI prompt match with: "This is a security vulnerability report or disclosure".

   • Yes: Continue to Step 3.

   • No: Skip to Step 5.

4. Step 3 (Action): Set priority to Urgent.

5. Step 4 (Action): Assign to user. Select your security lead. End this branch.

6. Step 5 (Action): Apply labels. Select Security - General.

7. Step 6 (Action): Assign to team. Select your security team.