Front

When you connect your Front account, Plain imports your full support history so your team can hit the ground running without losing context.

What Gets Imported

• Contacts → Customers

• Conversations → Threads

  • Note: Archived conversations are imported as Done

  • All others are imported as Todo

  • All messages and comments are carried over

• Tags → Labels

Ongoing Sync

After the initial import, new conversations, messages, and contacts continue syncing to Plain. Changes to existing conversations, including status or assignee, are not synced after initial import, and no webhooks or auto-responders are triggered.

How to Set It Up

1. Go to Settings → Front

2. Follow the prompts to connect your Front account

3. Your existing data will begin syncing into Plain

To stop syncing, return to Settings → Front importer and click Disconnect.