Locking threads
Locking a thread permanently closes it. Once locked, no one on your team can reply to it.
If a customer replies to a locked thread, Plain automatically creates a new thread so the conversation can continue.
Lock a thread
There are three ways to lock a thread:
Open the thread, click the overflow menu in the thread header, and select Lock thread.
Right-click the thread in the thread list and select Lock thread.
Open the command palette with
⌘K, search for Lock thread, and select it.
What happens when you lock a thread
The thread status changes to Done.
Replies are disabled for your team.
The lock is permanent. Threads cannot be unlocked.
Automate thread locking with workflows
You can lock threads automatically using workflows. Two options are available:
Condition: Thread is locked
Action: Lock thread