How to migrate help center articles from another platform to Plain
Plain has no one-click importer for articles from Featurebase, Intercom or other platforms. Instead, export your articles and import them with Plain's migration script or with the GraphQL API.
Export your articles
Export your existing articles from your current platform as Markdown or HTML files. Featurebase and most similar tools offer one or both formats in their export or backup settings.
Use Plain's migration script
This is the easiest path for most teams. Plain maintains a script that reads Markdown files and creates the articles in your help center through the API.
- Email help@plain.com and say you want to migrate help center articles.
- Plain support will share the script and walk you through running it.
- Have your Plain API key ready, found in Settings under API, along with your help center ID.
Use the GraphQL API
If you are comfortable scripting, create articles with the upsertHelpCenterArticle mutation. You control the title, HTML content, slug, article group and publish status of each article. Content must be HTML, so convert Markdown to HTML first. Test a single article in the API Explorer before running a full import. The full reference is in Plain's developer docs.
After the import
Published articles are searchable in your help center immediately. Ari indexes them automatically and uses them to answer customer questions.