Shortcut

Connect your Shortcut workspace to Plain to track feature requests and bugs reported by customers. Link a Shortcut story to any thread and get automatically prompted to follow up when the story is resolved.

Setup

1. Go to Settings → Shortcut

2. Connect your Shortcut workspace

Linking threads to Shortcut stories

Once connected, open any thread and use the Thread links panel in the sidebar or press i to create a new Shortcut story or link an existing one.

When the story is completed, cancelled, or deleted, the thread automatically moves to Close the Loop.