Data retention

When you connect a Slack channel to Plain, we store certain information from that channel to power seamless support workflows.

You're always in control

Plain only stores data from Slack channels where the bot has been explicitly added. If you don't invite Plain to a channel, we don't see or store anything from it.

What we store (and why)

• Message content

• Message metadata

• Channel members

• Channel metadata

What we don't keep

If we receive any additional data from Slack's APIs that's not needed for Plain to operate, we automatically delete it after 14 days.

What happens when messages are deleted in Slack

If a message is deleted in Slack, Plain deletes the message content. We retain a minimal audit trail.