Slack Digests
From frontline responders to support leadership, Slack digests help teams to stay aligned and responsive – without constantly checking the queue. Delivered via Slack, they provide clear, timely updates tailored to how different team members work.
Setting Up a Digest
Go to Settings → Notifications → Slack
Choose the Digest type you want to enable
Set the delivery time (UTC)
Toggle it on
Available Digests
Daily Standup
Gives your support team a focused view of what's waiting in their queue.
Daily Summary
Gives a high-level view of your support queue's overall health.
Themes
Surfaces the main topics coming up in your support threads.