Slack discussions

Slack Discussions let you loop in product, engineering, or anyone else on your team directly from a support thread – without losing context or switching tools.

How Slack Discussions work

You can start a Slack Discussion by clicking Start discussion from inside a thread in Plain, or by pasting the thread link directly into a Slack channel where the Plain bot is installed.

Once a discussion has started, messages, reactions, and attachments added in Slack will also show up in the Plain thread. Once resolved, Plain automatically moves the thread to Close the loop.