Top issues

Top Issues shows which Linear and Jira issues are generating the most customer support requests. It's useful when you want data on what to prioritise, rather than going by gut feel.

How to access

Go to Insights in the left-hand sidebar and click Top issues.

What you'll see

Issues from your tracker (Linear or Jira) are ranked by the number of linked support threads. For each issue you can see:

• The number of linked threads

• A breakdown by tier, so you can weigh impact by customer segment

• The companies asking about it

Linking threads to issues

From any thread, open the thread detail panel and link it to a Linear or Jira issue. That thread then counts toward the issue's total in Top Issues.

When to use it

Top Issues is useful for sprint planning, escalation decisions, and making the case to the product team for which fixes matter most.