https://help.plain.com 2026-09-02T23:39:10.896Z weekly 1 https://help.plain.com/article/concepts 2026-09-02T19:34:05.531Z weekly 0.8 https://help.plain.com/article/quickstart 2026-09-02T19:34:06.863Z weekly 0.8 https://help.plain.com/article/setup 2026-09-02T19:34:07.470Z weekly 0.8 https://help.plain.com/article/migration 2026-09-02T19:34:05.955Z weekly 0.8 https://help.plain.com/article/mobile 2026-09-02T19:34:06.340Z weekly 0.8 https://help.plain.com/article/can-a-slack-channel-be-linked-to-multiple-plain-accounts-jxh06txnmektwajkkp09suj5 2026-09-02T19:34:12.997Z weekly 0.8 https://help.plain.com/article/can-a-slack-discussion-be-linked-to-multiple-plain-threads-l1hihsnq5i4qlul2bn0orbtj 2026-09-02T19:34:13.503Z weekly 0.8 https://help.plain.com/article/can-you-delete-a-slack-message-sent-by-plain-iujsm4qzlaypikkk1srq75jh 2026-09-02T19:34:14.008Z weekly 0.8 https://help.plain.com/article/does-plain-support-browser-or-queue-scoped-notifications-for-new-ypdet9cri0f71fk6lj2tvww3 2026-09-02T19:34:14.423Z weekly 0.8 https://help.plain.com/article/how-plain-handles-private-slack-channels-and-why-early-bot-setup-gp8wzgxaj2bdxqykrqz907a8 2026-09-02T19:34:14.927Z weekly 0.8 https://help.plain.com/article/what-are-plains-attachment-size-limits-when-replying-to-threads-4nkg9mwb1r2u4pm3vxvxac6s 2026-09-02T19:34:15.355Z weekly 0.8 https://help.plain.com/article/what-happens-to-existing-assignees-when-the-emoji-or-manual-assi-woskaoechprh2oqh3bt6mjs5 2026-09-02T19:34:15.774Z weekly 0.8 https://help.plain.com/article/why-are-slack-notifications-truncated-in-plain-z5kfkqogz539tis11iana4im 2026-09-02T19:34:16.280Z weekly 0.8 https://help.plain.com/article/why-does-the-slack-channel-picker-show-no-channels-in-notificati-kv3ugvyq2wgj3ykttla05lci 2026-09-02T19:34:16.801Z weekly 0.8 https://help.plain.com/article/why-slack-messages-are-not-appearing-as-threads-in-plain-cj6xwlxk9jdtsxifubmqch9b 2026-09-02T19:34:17.345Z weekly 0.8 https://help.plain.com/article/can-i-add-an-alternate-email-address-with-a-different-domain-yr39me48yv8ro1eqm6in8irt 2026-09-02T19:34:09.505Z weekly 0.8 https://help.plain.com/article/can-i-set-up-an-email-address-for-outbound-replies-only-without--izrnhorxyf08rlb6rlqi0uai 2026-09-02T19:34:09.980Z weekly 0.8 https://help.plain.com/article/does-plain-send-email-notifications-for-unread-chat-messages-utzu46sbsz7mqcd9x37xuwy1 2026-09-02T19:34:10.398Z weekly 0.8 https://help.plain.com/article/does-plain-support-html-email-signatures-9lu0i03lat9pg5tufywwh706 2026-09-02T19:34:10.879Z weekly 0.8 https://help.plain.com/article/forwarding-to-plain-when-your-microsoft-365-support-address-is-a-v999e4d1ubroenzzggr6buxx 2026-09-02T19:34:11.401Z weekly 0.8 https://help.plain.com/article/why-are-inline-email-responses-hidden-in-the-thread-timeline-5x78qm9q2t3y7j5xcxi1g7c5 2026-09-02T19:34:11.820Z weekly 0.8 https://help.plain.com/article/why-are-outbound-auto-sent-emails-collapsed-in-the-thread-timeli-2u682w039qfu8i7jpujrpvbn 2026-09-02T19:34:12.239Z weekly 0.8 https://help.plain.com/article/why-does-the-to-field-in-email-replies-always-show-the-original--sflxboz61bkg0900bcz0eisc 2026-09-02T19:34:12.608Z weekly 0.8 https://help.plain.com/article/can-i-customize-the-chat-widget-greeting-text-or-set-the-widget--7ce5c2su1nke5zlfcmutkcg7 2026-09-02T19:34:07.897Z weekly 0.8 https://help.plain.com/article/how-to-display-and-upload-attachments-in-a-headless-support-port-6s2qcn8eht3bk4kif86pvxlv 2026-09-02T19:34:08.410Z weekly 0.8 https://help.plain.com/article/what-does-building-a-headless-support-portal-on-plain-involve-3gn4yxqfdi0utcilhryrwjxq 2026-09-02T19:34:08.941Z weekly 0.8 https://help.plain.com/article/can-i-filter-a-saved-view-by-done-or-ignored-status-kbzorxac295andazsq82u38z 2026-09-02T19:34:27.128Z weekly 0.8 https://help.plain.com/article/can-i-follow-or-watch-a-thread-without-being-assigned-to-it-skz4rd4vnf5zhh8wekf4rh51 2026-09-02T19:34:27.550Z weekly 0.8 https://help.plain.com/article/can-system-maintained-thread-fields-be-hidden-from-the-ui-isynrkbn51mojpiwbpqe5guj 2026-09-02T19:34:27.987Z weekly 0.8 https://help.plain.com/article/can-you-add-images-or-screenshots-to-a-snippet-9phmouya1sdtiyayue2v8grc 2026-09-02T19:34:28.448Z weekly 0.8 https://help.plain.com/article/can-you-download-all-attachments-from-a-thread-at-once-037v3v5m80djni3crtjr67gv 2026-09-02T19:34:28.877Z weekly 0.8 https://help.plain.com/article/does-merging-threads-include-the-child-threads-prior-history-qbh3hx8oe5b8a15z0tcv8jan 2026-09-02T19:34:29.463Z weekly 0.8 https://help.plain.com/article/does-plain-support-a-custom-thread-status-for-cases-pending-deve-0n8svuoflmwxgvc1rezndyxp 2026-09-02T19:34:29.914Z weekly 0.8 https://help.plain.com/article/does-plain-support-a-url-parameter-to-open-a-thread-at-the-top-6kcytzv6wt0w7sqb0zdp2p7y 2026-09-02T19:34:31.174Z weekly 0.8 https://help.plain.com/article/how-move-waiting-for-customer-to-done-works-when-you-change-the--yyr0f7v3a638c33fcjvbkr31 2026-09-02T19:34:32.359Z weekly 0.8 https://help.plain.com/article/how-sort-order-works-in-thread-views-6zdcegy2z6x61ib5ukgf7d5w 2026-09-02T19:34:32.905Z weekly 0.8 https://help.plain.com/article/how-to-view-all-threads-for-a-customer-bhffzsdvkfm2ixzwoslrxyb1 2026-09-02T19:34:33.315Z weekly 0.8 https://help.plain.com/article/setting-a-custom-reopen-date-when-pausing-a-thread-g3g0pjnga62ykowf7gtenv08 2026-09-02T19:34:33.775Z weekly 0.8 https://help.plain.com/article/why-does-the-thread-list-show-the-import-or-status-date-instead--u4ech4uwu3pgmtzyon6hme4l 2026-09-02T19:34:34.200Z weekly 0.8 https://help.plain.com/article/can-auto-responders-exclude-threads-by-label-4dzqq6yexa1y7237d1sjw62d 2026-09-02T19:34:23.634Z weekly 0.8 https://help.plain.com/article/do-workflow-automated-replies-count-toward-the-first-response-ti-oduvh28p8lq9oia6c0kqeul0 2026-09-02T19:34:24.145Z weekly 0.8 https://help.plain.com/article/frt-sla-on-support-initiated-threads-why-it-fires-1o96j15wn6na25cleppsbb8o 2026-09-02T19:34:24.773Z weekly 0.8 https://help.plain.com/article/how-to-apply-different-slas-to-customers-on-the-same-subscriptio-dsxub2wagm4vbrwjvpgl6jb6 2026-09-02T19:34:25.217Z weekly 0.8 https://help.plain.com/article/when-the-sla-timer-pauses-understanding-close-the-loop-m1mm4yqba514rqzq4byttawb 2026-09-02T19:34:25.652Z weekly 0.8 https://help.plain.com/article/why-cant-i-assign-the-support-rota-role-s3rgu4w9s2mw9kwlijxyy93b 2026-09-02T19:34:26.072Z weekly 0.8 https://help.plain.com/article/why-does-a-machine-user-snooze-cancel-the-frt-timer-kmm9qjt9ilucp9tykxtjrmnf 2026-09-02T19:34:26.616Z weekly 0.8 https://help.plain.com/article/can-i-include-a-specific-email-address-in-every-support-response-iy8j48t08op9717fcpnncamf 2026-09-02T19:34:36.310Z weekly 0.8 https://help.plain.com/article/can-i-use-a-workflow-to-change-the-from-address-on-email-threads-uhlyqupy9kgc4c0v020ws1g9 2026-09-02T19:34:36.787Z weekly 0.8 https://help.plain.com/article/do-sequential-assign-to-user-workflow-actions-stack-or-overwrite-g5oip0rupdiwdnxeb1j38gvq 2026-09-02T19:34:37.252Z weekly 0.8 https://help.plain.com/article/does-plains-workflow-builder-support-parallel-or-converging-node-jvqnrnsao49a1e2uewfpldtx 2026-09-02T19:34:37.862Z weekly 0.8 https://help.plain.com/article/what-does-cmdctrl-click-do-in-the-workflow-builder-f7qfye18a2aey6g2pbql03ko 2026-09-02T19:34:38.325Z weekly 0.8 https://help.plain.com/article/why-do-only-some-slack-channels-appear-in-the-workflow-builder-kxf0r8uepxhm8sxa59ntmj9c 2026-09-02T19:34:38.817Z weekly 0.8 https://help.plain.com/article/workflow-conditions-limitations-and-trigger-workarounds-fsmupo2ew5w4993fgdorwt76 2026-09-02T19:34:39.339Z weekly 0.8 https://help.plain.com/article/ask-ai-vs-ari-knowledge-sources-article-visibility-and-disabling-i62zumupsitt8dtbglwugt09 2026-09-02T19:34:39.913Z weekly 0.8 https://help.plain.com/article/can-i-add-attachments-to-ai-generated-draft-replies-4r8ztz7vciadztyyuzjf3w3c 2026-09-02T19:34:40.396Z weekly 0.8 https://help.plain.com/article/can-i-update-existing-help-center-articles-from-a-support-thread-u828lw907xe1lfc9vnj9fbgk 2026-09-02T19:34:48.704Z weekly 0.8 https://help.plain.com/article/does-the-plain-mcp-server-support-api-key-authentication-h7d83qtfdzxo4h49x4oyklwx 2026-09-02T19:34:49.312Z weekly 0.8 https://help.plain.com/article/how-sidekick-accesses-tools-through-a-custom-mcp-server-8hjeeea72nrok0hn0lp7qkx9 2026-09-02T19:34:49.831Z weekly 0.8 https://help.plain.com/article/how-to-configure-ari-inline-links-and-connect-mcp-servers-u5sgzsbutg42vm1rf4vm90ui 2026-09-02T19:34:50.372Z weekly 0.8 https://help.plain.com/article/what-are-the-character-limits-for-ai-slash-commands-in-the-compo-pc6n58dcm2a8891yb8llhkyc 2026-09-02T19:34:50.905Z weekly 0.8 https://help.plain.com/article/why-ai-prompt-conditions-misclassify-capability-questions-as-fea-3pnua3mwwu6pprblggzkq9mg 2026-09-02T19:34:51.399Z weekly 0.8 https://help.plain.com/article/can-a-company-have-more-than-one-account-owner-5ort36s57c7mfdve3wmy10j5 2026-09-02T19:34:17.842Z weekly 0.8 https://help.plain.com/article/can-label-types-be-sorted-alphabetically-in-plain-l3z7x9ah3myk6chf5fefrxjj 2026-09-02T19:34:18.516Z weekly 0.8 https://help.plain.com/article/how-to-create-label-types-via-the-api-with-ai-auto-assignment-di-1k2y7dosuowshvrgkxd7lnyb 2026-09-02T19:34:18.985Z weekly 0.8 https://help.plain.com/article/what-do-external-ids-do-on-tiers-and-label-types-ezru9qchcgzbnzq6wnb35peh 2026-09-02T19:34:19.423Z weekly 0.8 https://help.plain.com/article/which-tenant-gets-assigned-to-a-thread-when-a-customer-belongs-t-2unrfnu2kbo1su96dgzhiwvq 2026-09-02T19:34:19.942Z weekly 0.8 https://help.plain.com/article/how-csat-surveys-work-date-attribution-and-label-targeting-bwwkbushb5hhf6wyko6as6zu 2026-09-02T19:34:20.480Z weekly 0.8 https://help.plain.com/article/how-tier-is-captured-on-threads-and-reported-in-insights-dmap95xyhaw3ji8f1lpw6jn3 2026-09-02T19:34:20.990Z weekly 0.8 https://help.plain.com/article/how-to-exclude-specific-threads-from-csat-surveys-ceageswdogixnt7g5dybs62j 2026-09-02T19:34:21.375Z weekly 0.8 https://help.plain.com/article/how-to-receive-csat-survey-responses-via-webhook-dbjdpo4sagwt44shity159im 2026-09-02T19:34:21.903Z weekly 0.8 https://help.plain.com/article/personal-settings 2026-09-02T19:34:22.802Z weekly 0.8 https://help.plain.com/article/notifications 2026-09-02T19:34:22.406Z weekly 0.8 https://help.plain.com/article/presence-indicators 2026-09-02T19:34:23.220Z weekly 0.8 https://help.plain.com/article/why-does-my-linear-ticket-show-unknown-customer-when-linked-from-vw6tvp562vc59wie8w6vok3o 2026-09-02T19:34:35.876Z weekly 0.8 https://help.plain.com/article/help-center-vs-headless-support-portal 2026-09-02T19:34:52.295Z weekly 0.8 https://help.plain.com/article/help-center-search-non-english-keywords-and-disabling-search-xmizi1vv8u6fmw7us7jl7aww 2026-09-02T19:34:51.824Z weekly 0.8 https://help.plain.com/article/how-to-upload-images-to-help-center-articles-via-the-api-k2hp89so0v64t7og122pgzsp 2026-09-02T19:34:52.810Z weekly 0.8 https://help.plain.com/article/including-images-when-migrating-help-center-articles-to-plain-mrrm47rfj7f37yzxgagrizep 2026-09-02T19:34:53.221Z weekly 0.8 https://help.plain.com/article/migrating-help-center-articles-from-another-platform-to-plain-0jt0wiakq825n062i1vdu0i4 2026-09-02T19:34:53.656Z weekly 0.8 https://help.plain.com/article/why-do-private-help-center-users-get-logged-out-7nvf03jucwqq53pa5zpb4afz 2026-09-02T19:34:54.115Z weekly 0.8 https://help.plain.com/article/why-is-my-help-center-favicon-white-or-blank-in-google-search-re-0w50p6tmd27j7oed899ymrdm 2026-09-02T19:34:54.554Z weekly 0.8 https://help.plain.com/article/sso 2026-09-02T19:34:56.489Z weekly 0.8 https://help.plain.com/article/scim 2026-09-02T19:34:55.451Z weekly 0.8 https://help.plain.com/article/roles-and-permissions 2026-09-02T19:34:54.977Z weekly 0.8 https://help.plain.com/article/sign-in-with-microsoft 2026-09-02T19:34:55.975Z weekly 0.8 https://help.plain.com/article/ai-security 2026-09-02T19:34:57.727Z weekly 0.8 https://help.plain.com/article/security 2026-09-02T19:34:58.754Z weekly 0.8 https://help.plain.com/article/responsible-disclosure-policy 2026-09-02T19:34:58.223Z weekly 0.8 https://help.plain.com/article/multi-workspace-sso-and-scim-setup 2026-09-02T19:34:57.220Z weekly 0.8 https://help.plain.com/article/what-happens-to-messages-when-a-user-is-deleted-iide8vfofimjlslssji6pih8 2026-09-02T19:34:59.266Z weekly 0.8 https://help.plain.com/article/status 2026-09-02T19:35:00.339Z weekly 0.8 https://help.plain.com/article/recording-har-files 2026-09-02T19:34:59.786Z weekly 0.8 https://help.plain.com/article/rate-limits 2026-09-02T19:35:01.406Z weekly 0.8 https://help.plain.com/article/can-you-export-or-download-a-thread-as-a-pdf-8nm52uxyotx48hrq6578cy0d 2026-09-02T19:35:00.873Z weekly 0.8 https://help.plain.com/article/what-sort-fields-does-the-threads-api-support-7f9ljqmud61xzvyvh1j8gbaq 2026-09-02T19:35:01.747Z weekly 0.8 https://help.plain.com/article/pricing 2026-09-02T19:35:03.528Z weekly 0.8 https://help.plain.com/article/ai-credits 2026-09-02T19:35:02.285Z weekly 0.8 https://help.plain.com/article/how-to-estimate-sidekick-credit-usage-for-a-workflow-lygslwyzqylq9ljmxvdc7vd6 2026-09-02T19:35:02.943Z weekly 0.8 https://help.plain.com/inbox 2026-09-02T23:39:10.896Z monthly 0.5 https://help.plain.com/inbox/new 2026-09-02T23:39:10.896Z monthly 0.5