Assignment

Assigning threads in Plain keeps support organized, accountable, and responsive.

How assignment works

When you begin typing in a thread, Plain automatically assigns it to you. You can also assign threads manually: press A while viewing a thread, use CMD + K, or select an assignee from the top-right of the thread view.

Sticky assignment

By default, once you're assigned to a thread, Plain keeps you assigned. You can change this in Settings → Workflow.

Online, offline, and away mode

Users can be in one of three statuses: Online, Offline, or Away. Configure this from your profile.

Multiple assignees

You can add multiple assignees to a thread – one lead, plus optional co-assignees.