Can auto-responses target a specific business hours schedule?
No. Auto-responses support an Inside or outside business hours condition, but it checks business hours in general and cannot reference a specific named schedule. If your workspace has multiple schedules (for example, EMEA Hours and US Hours), an auto-response has no way to distinguish between them.
Use a workflow instead
Workflows support a Business hours condition that lets you check whether the current time is inside or outside a specific named schedule. Set up a workflow with:
Trigger: Thread created
Condition: Business hours → Current time is Inside business hours for [your schedule name]
Action: Send message to customer
This replicates an auto-response with full schedule awareness. You can create one workflow per schedule and send different messages depending on which team's hours are active. Workflows also support additional actions beyond just sending a message — assigning the thread, setting priority, applying a label — all in the same rule.