Why can't I assign the Support Rota role?

The Support Rota role, sometimes shown as "rota member", is a deprecated billing seat type. You can no longer assign it to members. The option still appears in the member invite and role assignment screens as a leftover, but it cannot be assigned even though it is visible.

Use the Support role instead

Use the Support role. It gives support team members the same day-to-day access: messaging customers, using in-app support features, and working your workspace queue. There is no functional difference for standard support work. See Roles and permissions for what each role can do.

To assign it:

1. Go to Settings, then Members.
2. Click Invite member for a new user, or find an existing member and edit their role.
3. Select Support from the role dropdown.

   If you relied on the Support Rota seat type for billing or capacity reasons, contact Plain support for help migrating to the current seat structure.