Roles & permissions

Plain offers flexible roles to help teams collaborate with the right level of access.

Available roles

Owner

Full access to all settings and data.

Admin

Access to everything except billing and workspace deletion.

Support

Can message customers and use all in-app support features.

Viewer (Free)

Can view all support requests. Unlimited and completely free.

Viewers can use Sidekick by default. Workspace Admins and Owners can restrict Sidekick access to Support users and above from Sidekick → Settings.

Custom roles

Custom roles give you more flexibility in managing access within your workspace. You can create and assign roles tailored to your team's structure. Manage in Settings → Roles → Add Role.