Can I hide a thread field from the thread panel?
No. Plain has no option to hide individual thread fields. Once a field is configured, it appears on every thread in the workspace. Making a field read-only stops agents from editing it, but the field still takes up space in the thread panel.
Visibility options
- Read-only: agents can see the value but cannot change it. The field is still shown.
- Label-based visibility: the field appears only when a thread has a specific label. This is the closest option to hiding a field. Configure it in Settings, then Thread fields, using the Labels option for the field. It works only for top-level fields and cannot be combined with conditional fields.
- Conditional fields: a nested child field appears only based on the value of a parent field. This is useful for branching forms but not for hiding standalone fields.
Hide a workflow-set field with a label
If a workflow sets a field and you want to keep it off-screen for agents, use label-based visibility:
- Configure the field to appear only when a specific label is applied.
- Use a workflow to apply that label only when the value is relevant for agents to see.
Without the label, the field stays hidden. This requires an extra label in your workflow logic, and the field is always visible when the label is present. There is no true hidden or collapsed state independent of labels.