Can I add images or screenshots to a snippet?
No. Snippets support text-based content only. There is no image or attachment field on a snippet, and no way to upload or host an image through Plain for use in a snippet.
A snippet has three content fields:
text: the plain-text body, used in channels that do not render markdown.markdown: an optional rich-text version, preferred in channels that support markdown such as email and chat.path: an alphanumeric grouping string that organizes snippets into folders in the app.You can include a markdown image reference such as
in the markdown body, but the image must be hosted outside Plain, and it is not guaranteed to render on every reply channel.
Alternatives
If a screenshot or diagram is essential to a canned response, describe the steps in text, link to a help center article that contains the image, or attach the screenshot manually when you send the reply.