Freshdesk

When you connect your Freshdesk account, Plain imports your full support history so your team can hit the ground running without losing context.

What Gets Imported

• Contacts → Customers

• Tickets → Threads

  • Resolved/Closed tickets are imported as Done

  • Open/Pending tickets are imported as Todo

  • All messages including private notes are carried over

• Tags → Labels

Ongoing Sync

After the initial import, new tickets, messages, and contacts sync to Plain every 5 minutes. Changes to existing tickets — status, priority, assignee — are not synced after initial import, and no webhooks or auto-responders are triggered.

How to Set It Up

1. Go to Settings → Freshdesk importer

2. Follow the prompts to connect your Freshdesk account

3. Your existing data will begin syncing into Plain

To stop syncing, return to Settings → Freshdesk importer and click Disconnect.