Help Scout

When you connect Help Scout, Plain imports your full support history, including conversations, internal notes, and attachments, so your team can pick up exactly where they left off.

What Gets Imported

• End users → Customers

• Conversations → Threads (including internal notes)

• Tags → Labels

• Attachments: any files attached to Help Scout conversations are carried over.

Help Scout statuses are mapped to equivalent thread statuses in Plain, so your team can pick up exactly where they left off.

Ongoing Sync

After the initial import, new customers, conversations, threads, notes, and tags from Help Scout sync to Plain hourly. Changes to existing conversations, status, or assignee, are not synced after initial import.

How to Set It Up

1. Go to Settings → Help Scout

2. Follow the steps to connect your Help Scout account

3. If you have multiple mailboxes, you can sync each one individually

4. Once connected, your historical data will begin importing automatically

To stop syncing, return to Settings → Help Scout and click Disconnect.