Intercom

The Intercom importer migrates all your past conversations, contacts, and admins into Plain.

What Gets Imported

• Contacts → Customers

• Conversations → Threads

  • All historical conversations, including chat and email, are brought into Plain

  • Each thread shows Intercom as the source channel

  • A direct link to the original Intercom conversation is included for reference

• If a customer already exists in Plain, imported threads are correctly associated to avoid duplicates

Ongoing Sync

After the initial import, new contacts, admins, and conversations sync from Intercom into Plain every hour. Changes to existing conversations — status, assignee — are not synced after initial import.

How to Set It Up

1. Go to Settings → Intercom

2. Follow the prompts to connect your Intercom account

3. Start the import.