Zendesk

When you connect your Zendesk account, Plain imports your full support history so your team can hit the ground running without losing context.

What Gets Imported

• End users → Customers

• Tickets → Threads

  • Closed/solved tickets are imported as Done

  • All others are imported as Todo

  • All messages including internal notes are carried over — notes appear as internal comments in Plain

• Tags → Labels

Ongoing Sync

After the initial import, new tickets, messages, users, and tags continue syncing to Plain automatically. Changes to existing tickets — status, priority, assignee — are not synced after initial import, and no webhooks or auto-responders are triggered.

How to Set It Up

1. Go to Settings → Zendesk importer

2. Enter your Zendesk subdomain (e.g. plain for https://plain.zendesk.com)

3. Follow the prompts to connect your account and begin the import

To stop syncing, return to Settings → Zendesk importer and click Disconnect.