Migrating an existing knowledge base

Migrating your knowledge base to a new platform can seem daunting, but with the right tools and guidance, it can be a smooth process. This article will guide you through the steps to migrate your content using Markdown or HTML.

Before you start

Make sure your existing content is exported in Markdown or HTML. Most help center platforms support at least one of these export formats.

Option 1: Using our API

If you're comfortable with scripting, you can create articles programmatically using the upsertHelpCenterArticle mutation in Plain's GraphQL API. Try it out in the API Explorer.

Option 2: Automated Script

If you'd rather not script the migration yourself, Plain has a ready-made script that automatically imports Markdown files into your help center. Reach out to our support team to get access and guidance on running it.