Setting up personal notifications

Personal notifications in Plain keep you informed about the threads you own, the conversations you're involved in, and the mentions directed at you, without the noise of workspace-wide activity.

You can receive personal notifications via Slack DM, email, and in-app. Each channel has its own settings, and you can mix and match to suit how you work.

Getting to your notification settings

Click your avatar in the bottom-left corner of Plain, then select Preferences. In the left sidebar, under Notifications, you'll find separate sections for Email notifications and Slack notifications.

Slack notifications

Slack notifications are delivered as direct messages from the Plain Slack App. This keeps your personal updates private and easy to act on without digging through a busy #support channel.

To receive Slack notifications, the Plain Slack App needs to be installed in your workspace and your Plain account must be connected to your Slack account.

You can be notified when:

• A thread is assigned to you

• A thread assigned to you receives a new reply from a customer

• A thread you're following gets new activity

• An SLA on a thread you own is about to breach

To configure, go to Preferences → Notifications → Slack notifications and toggle on the events you care about.

Email notifications

Email notifications are sent to the address associated with your Plain account. They're useful if you're away from Slack or want a paper trail of key activity.

You can be notified when:

• A thread is assigned to you

• A customer replies to a thread you're assigned to

• You're mentioned in an internal note

To configure, go to Preferences → Notifications → Email notifications and enable the relevant triggers. You can also set a notification delay — Plain will wait a short period before sending an email, so if you've already seen the activity in-app, you won't receive a redundant email.

In-app notifications

In-app notifications appear via the bell icon in the bottom-left of Plain. Unlike Slack and email, in-app notifications are always active.They're the most immediate way to catch activity without leaving the app. Plain currently shows in-app notifications for:

• A thread being assigned to you by another team member

• Being @mentioned in an internal note

• An email you sent failing to deliver

Click the bell to see your notification feed. Unread notifications are indicated by a dot on the icon.