Working Hours

Working Hours allow you to set your working hours for each day and automate the online and offline transition. You will automatically switch to online at the beginning of each working day and revert to offline at the end of the day. To configure this, click on your avatar in the bottom left corner, then navigate to Preferences > Working Hours.

If you’re going on holiday or stepping away from support, you can activate Away Mode by clicking on your profile picture at the bottom of the sidebar. While it’s on, any thread that returns to Todo won’t be reassigned to you – even if you were the previous owner.

This prevents support from bottlenecking while you’re offline and keeps the team’s workflow running smoothly.