Online, offline, and away mode
Users can be in one of three statuses:
Online: When you are online, the "assign to team" workflow will assign you threads as usual, and you will appear online to your team.
Offline: When you are offline, the "assign to team" workflow will no longer assign threads to you, and you will appear offline to your team.
Designed for short-term offline periods like over night or lunch break and will not result in the user being unassigned from any threads.
Away: When set to away, the "assign to team" workflow will not assign you threads. This is designed for longer term away periods, like going on holiday.
Away mode has an additional configuration option on the workspace level which controls how thread unassignment works for those set to "Away".
In your workspace settings under 'Workflow' your admins can control whether or not you will be immediately unassigned from all threads when you are 'Away' or if you should only be unassigned whenever a thread gets a new incoming message while you are away.