Personal settings in Plain

Your personal settings control your availability for new threads, how you are notified about activity that matters to you, and the tools that help you reply faster.

Availability

Every user in Plain has a status: Online, Offline or Away. Your status controls whether you receive new thread assignments. You can set working hours so your status switches automatically at the start and end of each day. If you are out for longer, turn on Away mode. When a customer replies while you are away, the thread can be re-assigned to your team instead of waiting for you to come back. See Personal status.

Personal notifications

Personal notifications alert you about threads assigned to you, customer replies and @mentions. You can receive them by Slack DM, email or in-app. They are separate from workspace-wide notifications and are configured in your own Preferences, so you only get what is relevant to you. See Personal notifications.

Speech to text and message translation

Speech to text lets you dictate replies directly into the composer. Your voice is transcribed in real time as you record. Message translation detects when a customer writes in another language and shows an English translation inline, so you do not need to leave the thread or copy text into another tool. Read about speech to text and translation.