How workspace notifications work

Workspace notifications are global. They notify your whole team via Slack or Discord when new activity happens in Plain. Plain supports notifications via Slack, Discord, email and in-app. They help you stay on top of SLAs, keep ownership clear and give the whole team visibility into support activity.

Workspace notifications are best for keeping shared channels informed and building a transparent support workflow. Common uses:

• Announce new support requests in #support.
• Alert the team to upcoming SLA breaches or urgent messages.
• Keep engineering or product teams in the loop during escalations.

Set up workspace notifications

Create a shared Slack channel such as #support and configure all workspace notifications to post there. To set this up, go to Settings, then Workspace.

Personal notifications, which alert only you about your own assignments, replies and mentions, are configured separately in your personal settings.