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Notifications

Plain supports notifications via Slack, Discord, Email and in-app to help you stay on top of SLAs, maintain clear ownership, and ensure team-wide visibility into support activity.

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Overview

Workspace notifications are global – they notify your whole team via Slack or Discord when new activity happens in Plain. These are best for keeping shared channels informed and building a transparent support workflow.

Use cases:

  • Announce new support requests in #support

  • Alert the team of upcoming SLA breaches or urgent messages

  • Keep engineering or product teams in the loop during escalations

Set up a shared Slack channel (like #support) and configure all workspace notifications to post there. To set this up, go to Settings → Workspace

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