Plain plans and pricing

Plain has three plans: Foundation, Horizon and Frontier. Full details are on the pricing page.

All plans are billed monthly or annually, with a 10% saving on annual billing. Every plan includes a free 7-day trial, with no credit card required. Viewer seats are free across all plans, so you can invite your entire team to Plain to increase visibility on questions from customers.

In addition to your plan, usage of the AI assistant Sidekick is charged using credits. Ari, the customer-facing AI agent built into Plain, is free to use for all workspaces today.

Foundation

Best for early-stage companies with fewer than 10 people.

Includes up to 5 user seats, Slack with up to 25 channels, email with 2 addresses, live chat and in-app form, integrations with Linear and Jira, and customer cards.

Horizon

Best for companies that have recently established a dedicated Support or Success function.

Includes everything in Foundation, plus up to 10 user seats, unlimited Slack channels, up to 10 email addresses, Microsoft Teams, headless support portal, advanced workflow rules, business hours and SLAs, team-level reporting, and Plain's AI-powered Help Center.

Frontier

Best for large support organizations or enterprise teams.

Includes everything in Horizon, plus volume-based seat or org-wide pricing, 25+ email addresses, Discord, AI-powered suggested responses, product insights reporting, and concierge onboarding.

Startup discount

Early-stage startups may be eligible for up to 50% off on the Startup Plan. Email sales@plain.com if you are interested.

Credits

Each plan includes a monthly Sidekick credit allowance that resets at the start of each billing cycle. See How Sidekick credits work for the allowance on each plan and how to buy more.