Plain plans and pricing

Plain has three plans: Foundation, Horizon and Frontier. Each plan charges a price for every member seat, the seat a user needs to reply to customers, and includes a monthly allowance of credits for your workspace. Full details are on the pricing page.

Viewer seats are free and unlimited on every plan, so you can invite your entire team to Plain to increase visibility on questions from customers. Every plan starts with a free trial lasting 7 days, and the trial doesn't need a credit card.

Plans

Each plan suits a different size of support team, and each one includes everything in the plan before it. The lists below highlight some of the features in each plan, not all of them.

Foundation

Foundation is for companies at an early stage. It supports up to 5 member seats and includes, among other features:

• 25 Slack channels and 2 email addresses

• 1 Help Center, with a knowledge base, Ask AI, and a customer inbox

• A headless support portal

Horizon

Horizon is for companies with a dedicated Support or Success function. It supports 3 to 10 member seats and includes everything in Foundation, plus, among other features:

• Unlimited Slack channels, up to 10 email addresses, and unlimited Help Centers

• Microsoft Teams

• Advanced workflow rules, business hours, and SLAs

• Team reporting and suggested responses

Frontier

Frontier is for large support organizations and enterprise teams. It supports 10 or more member seats and includes everything in Horizon, plus, among other features:

• Pricing based on volume of seats, or organization wide pricing

• Up to 25 email addresses

• External Agents, so you can bring your own agent to Plain

• Concierge onboarding

Prices and included credits

Plain's pricing has two components: seats and credits. You pay for each member seat on your team, and your plan includes a monthly allowance of credits for your workspace's usage based features, such as the Customer Agent and the Sidekick Agent. The included allowance is designed to help you get started with them.

Seat prices are per member seat per month. Included credits go to the whole workspace each month, including on annual plans, and reset on your billing anniversary. For what each action costs, see How credits work.

Frontier is available on annual billing only. For Frontier pricing, email sales@plain.com.

If your workspace needs more credits than its plan includes, you can buy top up credits or increase your monthly allowance.

To learn more about how credits work, head over to our docs.