Pricing

Whether you're just getting started or scaling support across your company, our plans are designed to help you move fast, stay collaborative, and deliver exceptional customer experiences.

All plans are billed monthly or annually (10% saving on annual) and include a free 7‑day trial – no credit card required.

In addition to your plan, usage of our AI assistant Sidekick is charged using credits, and Ari is currently free to use for all workspaces.

Plans

Foundation

Best for: Early-stage companies with less than 10 people.

Includes: Up to 5 user seats, Slack (up to 25 channels), Email (2 addresses), Live chat and in-app form, integrations with Linear and Jira, Customer cards.

Horizon

Best for: Companies who have recently established a dedicated Support or Success function.

Includes everything in Foundation, plus: Up to 10 user seats, unlimited Slack channels, up to 10 email addresses, Microsoft Teams, headless support portal, advanced workflow rules, Business hours and SLAs, team-level reporting, Plain's AI-powered Help Center.

Frontier

Best for: Large support organizations or enterprise teams.

Includes everything in Horizon, plus: Volume-based seat or org-wide pricing, 25+ email addresses, Discord, AI-powered suggested responses, product insights reporting, concierge onboarding.

Startup discount

Early-stage startup? You might be eligible for up to 50% off on our Startup Plan. Reach out to sales@plain.com if you're interested.

Credits

Credits are the unit Plain uses to measure Sidekick usage across your workspace. Credits give you full visibility into how your team is using Sidekick, without any surprises. See Credits for more information.

Ari

Ari is the customer facing AI agent built into Plain, it is currently free to use for all workspaces, see Credits for more information.