Plans & pricing
Whether you're just getting started or scaling support across your company, our plans are designed to help you move fast, stay collaborative, and deliver exceptional customer experiences.
All plans are billed monthly or annually (10% saving on annual) and include a free 7‑day trial – no credit card required.
Viewer seats are free across all plans, allowing you to invite your entire team to Plain to increase visibility on questions from customers.
Foundation
Best for: Early-stage companies with less than 10 people.
Includes: Up to 5 user seats, Slack (up to 25 channels), Email (2 addresses), Live chat and in-app form, integrations with Linear and Jira, Customer cards.
Horizon
Best for: Companies who have recently established a dedicated Support or Success function.
Includes everything in Foundation, plus: Up to 10 user seats, unlimited Slack channels, up to 10 email addresses, Discord, headless support portal, advanced workflow rules, Business hours and SLAs, team-level reporting, Plain's AI-powered Help Center.
Frontier
Best for: Large support organizations or enterprise teams.
Includes everything in Horizon, plus: Volume-based seat or org-wide pricing, 25+ email addresses, Microsoft Teams, AI-powered suggested responses, product insights reporting, concierge onboarding.
Startup discount
Early-stage startup? You might be eligible for up to 50% off on our Startup Plan. Reach out to sales@plain.com if you're interested.