Snippets

Snippets are reusable message templates that help your team reply faster, stay consistent, and avoid repetitive typing.

Manage your workspace snippets in Settings → Snippets.

Use a snippet

Start typing a reply in any thread.
Press [ to open the snippet menu.
Search by name or scroll to find the snippet you want.
Select it to insert it into your reply.Dynamic variables

Organize with groups

Snippets can be organized into groups to keep your library tidy as it grows. Groups appear in the snippet menu, making it easier for teammates to find the right template quickly.

To create a group, go to Settings → Snippets and click New group.

Dynamic variables

Snippets support variables that automatically populate with thread or customer data when inserted.

Variable	Inserts
`{{ customer.fullName }}`	The customer's full name
`{{ customer.shortName }}`	The customers first name
`{{ customer.email }}`	The customers email address
`{{ user.fullName }}`	Your full name
`{{ user.publicName }}`	Your public display name
`{{ thread.ref }}`	The thread reference number
`{{ thread.id }}`	The internal thread ID

Use variables to personalize replies without extra manual effort.