Views

Plain gives you two ways to stay organized and focused: Saved views for shared workspace queues, and Favorites for quick personal access to anything in the sidebar.

Saved views

Saved Views let you build customized support queue views shared across your entire workspace – ideal for teams to track what matters most.

Use cases:

Triage by Tier, or channel
Dashboards for Sales or Success teams
Monitor breaching SLAs
Shared queue ownership

Display options:

Board View – great for visual triage and drag-and-drop workflows
Table View – ideal for scanning high volumes of threads

To create a Saved View:

Go to Views in the sidebar
Click Create view
Set your filters, sort/group preferences, layout, and fields
Save and favorite the view

Filters

Saved views support flexible filtering so you can build both simple and advanced logic.

Available filters:

Assignee, Participant, Label, Status
Company, Tenant, Tier, Priority
Group, Channel, Thread field
Created at, CSAT sentiment, tenant field

Filter operators

Each filter supports:

is — include threads that match the value
is not — exclude threads that match the value

Example:

Label is not spam

Combining filters

You can choose how filter blocks are combined:

Match all — all filter blocks must match (combined with AND)
Match any — any filter block can match (combined with OR)

This lets you control how strict or broad a saved view should be.

Repeating filter blocks

You can add the same filter block multiple times. This is useful when you want to apply different conditions to the same field.

Example logic:

Threads with label security AND threads with either bug or feature request

This would be represented as:

One label block containing bug and feature request
A second label block containing security
The blocks combined with AND

Sorting options:

Status changed (oldest/newest)
Closest to SLA breach
Priority or most recent message

Grouping options:

Priority, Status, Company, Label
Tier, Channel, Assignee, Group

Saved Views are shared across your workspace – they are not currently personal or private.

Favorites

Favorites pin any view, customer, or page to the top of your sidebar for instant access. They're personal to each member of your team.

You can favorite:

Saved Views – including ones created by others
Specific Company, Tenant, Label, Group, or Tier pages

How:

New Saved Views are auto-favorited
Click the ⭐ icon to add/remove favorites