Where to check Plain's status and how fast support responds
Plain publishes real-time service availability and incident updates at status.plain.com. To discuss uptime commitments or service level agreements, contact sales@plain.com.
Support first response times
Plain support targets the following first response times, based on your pricing tier and issue severity. Times are in PST or GMT. Target first response times are based on the customer's primary user location.
| Pricing tier | Target first response time |
|---|---|
| Foundation | As quickly as possible |
| Horizon | As quickly as possible |
| Frontier, or a similar legacy plan | Monday to Friday, 9am to 9pm, by severity |
Frontier targets by severity:
- P0: 3 hours
- P1: 8 hours
- P2: 12 hours
- P3: 24 hours
Faster response times
Faster, guaranteed response times are available as an add-on. Contact help@plain.com to learn more.