Why does the thread list date not match the latest message date?

The date shown on a thread in the queue is when its status last changed or, for imported threads, when the import ran. It is not the date of the most recent message. There is no setting to change this.

Plain tracks two dates for each thread:

• The creation date, createdAt. For imported threads this can be set to the source system's date with the importThread mutation. It is preserved and visible on the thread itself.
• The last activity or status change date, lastActivityAt and statusChangedAt. This is the date the thread list shows. It updates whenever the thread's status changes or, for imported threads, when the import ran.

  For imported threads, the queue therefore shows the time of the import, even though each message in the thread timeline keeps its original timestamp.

What you can do

Open the thread to see the original message timestamps in the timeline.

To order your queue by the original creation date, sort by Created instead of Last updated. For imported threads this is the date set during import.

There is no way to show or sort by the most recent message date in the thread list.

Related documentation

• Importing threads
• Saved views