Decimal

The Decimal integration connects AI Support Engineers to your Plain workspace, autonomously resolving technical support tickets by reading your source code, logs and documentation.

Built specifically for technical support teams, Decimal combines Plain threads and help center articles with it's deep understanding of your product to generate accurate, grounded, and context-aware resolutions by tracing customer questions directly to relevant sources.

Resolution steps are posted on threads directly in Plain, fitting seamlessly into your existing workflow with minimal process change required.

How to Set It Up

In Plain:

1. Go to Settings > API Keys

2. Create a new API key with the necessary permissions

3. Copy the key and paste it into the Decimal configuration

In Decimal:

1. Navigate to Integrations: Go to the Integrations page in the sidebar.

2. Click Plain: Click on the Plain integration row to open the configuration modal.

3. Provide your API key: Enter your Plain API key.

4. Connect: Click Connect to save the configuration.

Chat Widget Escalation

Once connected, Plain can be selected as an escalation target for Chat Widgets. When a customer escalates a conversation, a new Plain thread is created with the full chat history.

Check out Decimal's Plain integration docs for full setup instructions.

For a general overview of how AI agents work in Plain (machine users, webhooks, agent status), see Using your own agent.