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Duckie

The Duckie integration help B2B SaaS support teams resolve technical tickets faster by connecting to your existing tools and knowledge sources.

Capabilities

Capability

Supported

Knowledge Source

✗

Deployment Trigger

✓ Respond to threads

Tool Actions

✓ Reply, update status, add labels

​How to set it up​

Step 1: Get API Credentials

  1. Go to your Plain workspace settings.

  2. Navigate to API Keys.

  3. Create a new API key with full permissions.

  4. Copy the Workspace ID and API Key.

Step 2: Connect in Duckie

  1. Go to Settings → Connections in Duckie.

  2. Find Plain and click Connect.

  3. Enter your details:

    • Workspace ID: Your Plain workspace ID

    • API Key: The key you created

  4. Click Connect.

Step 3: Using as a Deployment Trigger

Deploy an agent to respond to Plain threads:

  1. Go to Deploy

  2. Click Create Deployment

  3. Select your agent

  4. Choose Plain as the trigger

  5. Configure events:

    • New thread — When a customer starts a conversation

    • Customer reply — When a customer responds

Available Tools

Tool

Description

plain_reply

Send a reply to the thread

plain_add_label

Add a label to the thread

plain_change_status

Update thread status

plain_get_customer

Get customer information

Check out Duckie's Plain integration docs for full setup instructions.

For a general overview of how AI agents work in Plain (machine users, webhooks, agent status), see Using your own agent.