Keyboard shortcuts
Keyboard shortcuts within Plain make it really fast to help customers and stay in the flow.
This is the list of available keyboard shortcuts in Plain:
Global shortcuts
⌘ + K – Open the command palette
⌘ + K then Copy link – Copy a shareable link to your current page directly from the command palette
? – Open help panel with full list of available shortcuts
T – Create task
On thread queues
F – Add filter
/ – Search for customers or threads
V – Toggle display options
⇧ + Click – Select multiple threads for bulk actions
When viewing a thread
R – Focus composer to reply
N – Add a note to a thread
B – Ask Sidekick
⌘ + ⇧ + B – Toggle Sidekick position
A – Assign the thread
E – Mark a thread as
DoneZ – Pause for later
W – Wait for customer
S – Change status
L – Add label
P – Set priority
D – Start discussion
I – Add Thread link
X – Escalate thread
O – Open in Slack
⌘ + ⇧ + X – Copy thread URL
J / K – Next/Previous thread
⌘ + . – Show/hide queue
⌘ + / – Show/hide sidebar
esc – Go back to queue
V – Toggles display options
When the composer is focused
⌘ + ⏎ – Send message
⌘ + ⇧ +⏎ – Send message and mark thread as done
[ – Insert snippet
esc – Exit composer
⌘ + U – Create snippet
Reply formatting
⌘ + B – Bold
⌘ + I – Italic
⌘ + ⇧ + S – Strikethrough
⌘ + ⇧ + 7 – Ordered list
⌘ + ⇧ + 8 – Bullet list
⌘ + E – Code
⌘ + ⌥ + C – Code block