Keyboard shortcuts

Keyboard shortcuts within Plain make it really fast to help customers and stay in the flow.

This is the list of available keyboard shortcuts in Plain:

Global shortcuts

• ⌘ + K – Open the command palette

• ? – Open help panel with full list of available shortcuts

• T – Create task​

On thread queues

• F – Add filter

• / – Search for customers or threads

• V – Toggle display options

• ⇧ + Click – Select multiple threads for bulk actions

When viewing a thread

• R – Focus composer to reply

• N – Add a note to a thread

• B – Ask Sidekick

• ⌘ + ⇧ + B – Toggle Sidekick position

• A – Assign the thread

• E – Mark a thread as Done

• Z – Pause for later

• W – Wait for customer

• S – Change status

• L – Add label

• P – Set priority

• D – Start discussion

• I – Add Thread link

• X – Escalate thread

• O – Open in Slack

• ⌘ + ⇧ + X – Copy thread URL

• J / K – Next/Previous thread

• ⌘ + . – Show/hide queue

• ⌘ + / – Show/hide sidebar

• esc – Go back to queue

• V – Toggles display options​

When the composer is focused

• ⌘ + ⏎ – Send message

• ⌘ + ⇧ +⏎ – Send message and mark thread as done

• [ – Insert snippet

• esc – Exit composer

• ⌘ + U – Create snippet

Reply formatting

• ⌘ + B – Bold

• ⌘ + I – Italic

• ⌘ + ⇧ + S – Strikethrough

• ⌘ + ⇧ + 7 – Ordered list

• ⌘ + ⇧ + 8 – Bullet list

• ⌘ + E – Code

• ⌘ + ⌥ + C – Code block