Turn answers into articles

When your team writes a great answer to a customer, that knowledge shouldn't stay buried in a thread. Plain can generate a draft help article from any support request in a few keystrokes, pulling the context from the thread and structuring it as a ready-to-edit article.

Generate an article from a support thread

1. Open any support request in Plain

2. Press ⌘ + K (or Ctrl + K on Windows) to open the command palette

3. Type "Generate help center article" and select it

4. Choose the Help Center you want to publish to

5. Plain will open the Knowledge Base editor with the article already generated, including a suggested title and structured content drawn from the thread

Review and publish

Once the article is generated, review it before publishing:

• Highlight any text and click the ✨ icon to refine it with AI, rewrite, shorten, expand, simplify, or enter a custom prompt

• Edit manually as you would any article

• When you're happy, change the status to Published and click Save